Privacy Policy
Last Updated: Feb. 8, 2026
1. Information We Collect
We collect the following types of information:
A. Information You Provide:
- Name, email, phone number, shipping/billing address (when purchasing)
- Email and phone number (when subscribing to updates)
- Payment information (processed securely by Stripe)
B. Automatically Collected Information:
- IP address, browser type, device information
- Cookies and similar tracking technologies
- Website usage data
2. How We Use Your Information
We use your information for the following purposes:
- Process and fulfill orders
- Send order confirmations and shipping updates
- Send marketing emails (if you subscribed—you can unsubscribe anytime)
- Improve our website and customer experience
- Prevent fraud and ensure security
- Comply with legal obligations
3. How We Share Your Information
We share your information with trusted third parties:
- Shopify (e-commerce platform)
- Stripe (payment processing)
- Our shipping carriers and order delivery
- Email Platforms for marketing emails and updates
- Google Analytics
We do NOT sell your personal information to third parties.
4. Cookies & Tracking
Our website uses cookies to:
- Remember items in your cart
- Analyze website traffic
- Personalize your experience
You can disable cookies in your browser settings, but some features may not work properly.
5. Data Security
We use industry-standard security measures including SSL encryption to protect your data. However, no method of transmission is 100% secure.
6. Your Rights
You have the following rights to:
- Access your personal data
- Update or correct your information
- Delete your account and data
- Opt out of marketing emails (unsubscribe link in every email)
To exercise these rights, please contact us at info@piloraactive.com
7. Data Retention
- Order information: Retained for 7 years for tax/accounting purposes
- Subscriber data: Retained until you unsubscribe
- Analytics data: Retained for 26 months
8. Children's Privacy
Our website is not intended for individuals under 13 years old. We do not knowingly collect information from children.
9. Changes to This Policy
We may update this policy from time to time. Changes will be posted here with a new "Last Updated" date.
10. Contact Us
Questions about this policy? Contact us at info@piloraactive.com